Terms and Conditions

Introduction

Welcome to the Alberton Services Centre website. By accessing or using this site, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. Please read these Terms and Conditions carefully before booking any services through our platform. If you do not agree with these terms, you should not use this website or our services.


1. Booking Agent Role

Alberton Services Centre acts solely as a booking agent for service providers. We facilitate the connection between customers and third-party service providers who operate as independent contractors. These service providers are not employees of Alberton Services Centre, and we are not responsible for the actions, services, or workmanship of these third-party contractors.


2. Scope of Services

Our platform allows you to book various service providers. We do not directly provide these services, nor do we oversee the quality of services provided by the contractors. We are not responsible for ensuring that any third-party service provider will meet your specific requirements, complete the work to your satisfaction, or perform services without issue.


3. Limitation of Liability

Alberton Services Centre will not be held liable under any circumstances for damages, losses, or problems arising from the services provided by the contractors, including but not limited to:

  • Faulty workmanship
  • Delays in service completion
  • Incorrect diagnosis of issues
  • Property damage
  • Injury caused during the service
  • Any other issues related to the services provided

By booking a service through our platform, you acknowledge and agree that any claims, complaints, or disputes must be directed to the individual service provider, not Alberton Services Centre.


4. Customer Responsibility

It is the customer’s responsibility to ensure that the service issue is accurately described during the booking process. Any special requirements or concerns must be communicated directly to the contractor upon their arrival. Alberton Services Centre is not responsible for any misunderstandings or miscommunications that arise from the service description.


5. Booking and Payment

Bookings made via the Alberton Services Centre website are subject to availability. Payment for services is typically made directly to the service provider unless otherwise specified in writing. It is your responsibility to ensure payment terms are understood and agreed upon with the contractor.


6. Non-Refundable Call-Out Fees

Call-out fees charged by the service provider are non-refundable under any circumstances. If you choose to cancel the service after the contractor has been dispatched, or if the contractor cannot perform the required services for any reason, the call-out fee is still due and cannot be refunded.


7. No Guarantee of Service Outcome

While we strive to connect you with qualified professionals, Alberton Services Centre cannot guarantee the outcome of any service. We do not provide warranties, assurances, or guarantees regarding the results of any work performed by the contractors.


8. Cancellation and Refunds

Cancellation policies are set by individual service providers, and you should confirm these terms with them when booking the service. Alberton Services Centre does not handle cancellations or refunds and cannot be held responsible for disputes related to these matters. Call-out fees remain non-refundable.


9. Third-Party Websites and Links

Our website may contain links to third-party websites for your convenience. These links are provided solely for informational purposes. We do not endorse or assume responsibility for the content, privacy policies, or practices of these third-party websites. Any interactions with third-party websites or services are at your own risk.


10. Changes to Terms and Conditions

Alberton Services Centre reserves the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website after such changes will constitute your acceptance of the updated Terms and Conditions.


11. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the courts of South Africa.