Returns Policy

Returns Policy - Alberton Service Centre

Effective Date: 202-11-14

Returns and Refund Policy for FreshFlow

At Alberton Service Centre, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your FreshFlow purchase, please review our returns and refund policy below:

1. Return Period

You have 30 days from the date of delivery to return your FreshFlow product

2. Conditions for Return

To qualify for a return, the following conditions must be met:

• The product is unused and in its original packaging.
• The product is not damaged or defective.

3. Process for Returning Products

To initiate a return:

• Contact our customer service team at innovagroupsales@outlook.com or 0780955286 within the 30-day return period.
• Provide your order number and reason for the return.
• Our team will guide you through the return process and provide instructions for returning the product.

4. Refunds

Once we receive and inspect the returned product, we will process your refund to the original payment method within 21 business days.

Parliament of South Africa

5. Non-Refundable Items

Please note that call-out fees charged by the service provider are non-refundable under any circumstances.

Alberton Service Centre

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Notify us within 1 months of delivery by contacting our customer service team.
• We will arrange for the return of the product at no charge and, upon inspection, offer a replacement or refund. Parliament of South Africa

7. Exemptions

Please be aware that certain items may be exempt from returns, such as personalized products or perishable goods.

8. Contact Information

For any questions or assistance regarding returns and refunds, please contact us at:

By purchasing from Alberton Service Centre, you agree to our returns and refund policy.